1 Introduction
1.1 We are committed to safeguarding the privacy of our website visitors, enquirers, and service users. This policy explains how Wise Key Solutions Ltd collects, uses, stores, and protects your personal data when you use our website at www.wisekey.solutions or engage our services.
1.2 By using our website, you acknowledge that we will handle your personal data in accordance with this policy.
1.3 We will ask for your consent to our use of cookies when you first visit our website, in accordance with Section 11 of this policy.
2 Who We Are
2.1 The data controller responsible for your personal data is:
Company number: 16433059
Registered office: 2 Wilton Street, Whitefield, Manchester, England, M45 7EU
Website: www.wisekey.solutions
2.2 If you have any questions about this policy or about how we handle your personal data, please contact us via the contact details provided on our website.
3 How We Use Your Personal Data
3.1 In this section we set out the categories of personal data we may process, the purposes for which we process it, and the legal bases on which we rely.
3.2 Usage Data
We may process data about your use of our website ("usage data"), including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, and website navigation paths. We process usage data for the purpose of analysing and improving our website and services. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services.
3.3 Service Data
We may process personal data provided in the course of your use of our services or your engagement with us ("service data"). The source of this data is you or, where applicable, your employer or organisation. Service data may be processed for the purposes of delivering our services, managing our business relationship with you, and communicating with you. The legal basis for this processing is the performance of a contract between us and/or our legitimate interests in the proper administration of our website and business.
3.4 Enquiry Data
We may process information contained in any enquiry you submit to us regarding our services ("enquiry data"), including your name, email address, telephone number, company name, and the content of your enquiry. Enquiry data may be processed for the purposes of responding to your enquiry, offering and delivering relevant services, and preparing quotations or proposals. The legal basis for this processing is our legitimate interests in managing and developing our business relationships and the potential performance of a contract.
3.5 Correspondence Data
We may process information contained in or relating to any communication that you send to us ("correspondence data"), including the communication content and associated metadata. Correspondence data may be processed for the purposes of communicating with you and maintaining records of our communications. The legal basis for this processing is our legitimate interests in the proper administration of our business and communications.
3.6 Notification Data
Where you subscribe to any email notifications or newsletters we may offer, we may process your contact information and subscription preferences ("notification data") for the purpose of sending you the relevant communications. The legal basis for this processing is consent or, where applicable, the performance of a contract.
3.7 Client and Contractual Data
Where you engage us to provide professional services, we may process personal data relating to you, your employees, or your customers as necessary to deliver those services and fulfil our contractual obligations. The legal basis for this processing is the performance of a contract and, where applicable, our legitimate interests or compliance with a legal obligation.
3.8 Legal Compliance
In addition to the purposes set out above, we may process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or where processing is necessary to protect the vital interests of you or another individual.
4 Providing Your Personal Data to Others
4.1 We may share your personal data with trusted third-party service providers who assist us in operating our website and delivering our services (such as IT infrastructure providers, analytics platforms, and communication tools). We require all third parties to process your data securely and only for the purposes we specify, in accordance with applicable data protection legislation.
4.2 We may disclose your personal data to professional advisers, including solicitors, accountants, and insurers, where reasonably necessary for the conduct of our business.
4.3 We may disclose your personal data to our group companies (including subsidiaries and holding companies) insofar as reasonably necessary for the purposes set out in this policy.
4.4 We may also disclose your personal data:
- (a) where required to do so by law, regulation, or court order;
- (b) where necessary to protect the vital interests of you or another person;
- (c) in connection with any merger, acquisition, restructuring, or sale of our business or assets, in which case we will notify you before your personal data is transferred and becomes subject to a different privacy policy; or
- (d) to enforce or apply our contractual rights.
4.5 We will not sell your personal data to third parties.
5 International Transfers
5.1 We do not routinely transfer your personal data outside the United Kingdom. Where any transfer of personal data outside the UK is necessary, we will ensure that appropriate safeguards are in place in accordance with UK GDPR requirements, including the use of standard contractual clauses or reliance on adequacy decisions as appropriate.
6 Retaining and Deleting Personal Data
6.1 Personal data that we process will not be kept for longer than is necessary for the purpose or purposes for which it was collected.
6.2 Our standard data retention periods are as follows:
| Category | Retention Period |
|---|---|
| Enquiry data (where no contract results) | Up to 7 years from date of enquiry |
| Client and contractual data | 7 years from the end of the relevant contract |
| Correspondence data | Up to 7 years from the date of correspondence |
| Usage and analytics data | Up to 26 months |
| Financial and billing records | 7 years (statutory requirement) |
6.3 Notwithstanding the above, we may retain personal data for longer where required to comply with a legal obligation or to establish, exercise, or defend legal claims.
6.4 Where retention periods have expired, personal data will be securely deleted or anonymised.
7 Security
7.1 We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction.
7.2 We restrict access to personal data to those employees, contractors, and third parties who need to know that information in order to deliver our services or carry out our business activities, and who are subject to appropriate confidentiality obligations.
7.3 We cannot guarantee the security of data transmitted over the internet. Any transmission of personal data to us is at your own risk.
8 Your Rights
8.1 Under UK data protection law, you have the following rights in relation to your personal data:
- (a) Right of access — You have the right to obtain confirmation as to whether we process your personal data and, if so, to receive a copy of that data together with certain supplementary information. The first copy will be provided free of charge; additional copies may be subject to a reasonable fee.
- (b) Right to rectification — You have the right to have inaccurate personal data about you corrected and, where appropriate, to have incomplete data completed.
- (c) Right to erasure — In certain circumstances, you have the right to request the deletion of your personal data without undue delay. This right applies where the data is no longer necessary for the purpose for which it was collected, where you withdraw consent, where you object to processing and there are no overriding legitimate grounds, or where the data has been unlawfully processed. Certain exclusions apply, including where processing is necessary for legal compliance or the defence of legal claims.
- (d) Right to restrict processing — In certain circumstances, you have the right to request that we restrict the processing of your personal data, for example while the accuracy of data is contested or while an objection is being considered.
- (e) Right to object — You have the right to object at any time to the processing of your personal data where we rely on legitimate interests as the legal basis for processing, on grounds relating to your particular situation. You also have an absolute right to object to processing of your personal data for direct marketing purposes.
- (f) Right to data portability — Where processing is based on your consent or on a contract, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller where technically feasible.
- (g) Right to withdraw consent — Where we rely on your consent as the legal basis for processing, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
- (h) Right to complain — You have the right to lodge a complaint with the UK's supervisory authority, the Information Commissioner's Office (ICO), at www.ico.org.uk or by calling 0303 123 1113, if you believe that our processing of your personal data infringes applicable data protection law.
8.2 To exercise any of your rights, or to raise a concern about how we handle your personal data, please contact us via the details on our website. We will respond within one month of receiving your request. We may need to verify your identity before processing your request.
9 Third-Party Websites
9.1 Our website may contain links to third-party websites. This policy does not apply to those websites, and we are not responsible for the privacy practices of third parties. We encourage you to read the privacy policies of any external websites you visit.
10 Children
10.1 Our website and services are not directed at children under the age of 18, and we do not knowingly collect personal data from children. If you believe that we have inadvertently collected personal data from a child, please contact us immediately and we will take steps to delete it.
11 Cookie Policy
11.1 What Are Cookies?
Cookies are small text files placed on your device by websites that you visit. They are widely used to make websites function efficiently and to provide information to website owners.
11.2 Cookies We Use
We use the following categories of cookies on our website:
| Cookie Type | Purpose | Legal Basis |
|---|---|---|
| Strictly Necessary | Essential to the operation of our website (e.g. session management, security). These cannot be disabled. | Legitimate interests / legal obligation |
| Performance / Analytics | Used to collect information about how visitors use our website (e.g. pages visited, errors encountered). Data is aggregated and anonymised where possible. | Consent |
| Functionality | Allow our website to remember choices you make (e.g. language preferences) to provide a more personalised experience. | Consent |
| Marketing / Targeting | Used to deliver advertisements relevant to you and your interests. We do not currently use marketing cookies, but this policy will be updated if we do so in the future. | Consent |
11.3 Third-Party Cookies
Some cookies on our website may be set by third-party services such as analytics providers (e.g. Google Analytics). We do not control the use of these cookies by third parties. You should refer to the relevant third party's privacy policy for further information.
11.4 Managing Cookies
You can manage your cookie preferences at any time by:
- (a) using the cookie consent tool that appears when you first visit our website;
- (b) adjusting the settings in your web browser to block or delete cookies; or
- (c) using third-party tools and browser extensions designed to manage cookie preferences.
Please be aware that disabling certain cookies may affect the functionality of our website.
11.5 More Information
For more information about cookies and how to manage them, please visit www.ico.org.uk or www.allaboutcookies.org.
12 Amendments to This Policy
12.1 We may update this policy from time to time by publishing a revised version on our website. You should check this page periodically to ensure that you are aware of any changes. The date at the top of this policy indicates when it was last updated.
13 Contact Us
13.1 If you have any questions, concerns, or requests relating to this Privacy and Cookie Policy or to our handling of your personal data, please contact us via the details provided on our website at www.wisekey.solutions.
13.2 Our registered office address is: 2 Wilton Street, Whitefield, Manchester, England, M45 7EU.
Data Controller Contact
Wise Key Solutions Ltd
2 Wilton Street, Whitefield, Manchester, England, M45 7EU
Company No. 16433059
Website: www.wisekey.solutions
To exercise a data subject right or raise a complaint, we will respond within one month of receiving your request. You may also contact the ICO at ico.org.uk or 0303 123 1113.
© Wise Key Solutions Ltd. All rights reserved.